How It Works
Easy steps to understanding our Telehealth
Welcome to the digitalisation of healthcare. Here's a quick guide you will need to understand how it works and requirements to help you get started for your first online consultation with Telehealth Circle's Online Consultations.
Telehealth Circle User Guide
First time users,
Welcome to Telehealth Circle User Guide. Visit our social media links to learn more about new and exciting updates. We look forward to serving you and being part of your healthcare journey.
Your Telehealth experience is now enhanced with our HealthCheck Hub. Head over the the HealthCheck Hub at the top of the website. Hover over the region where you are currently experiencing pain. Select on the condition or issues you are having. If you are uncertain, select the "I'm Not Sure." option.
Next, you will be directed to our Health Declaration & First Consultation Registration Form where you will need to fill in the required information and details on your health concern. Don't be shy to provide us with more information to help our healthcare professionals to get to the root of your issues faster. Click on the NEXT icon and select the healthcare professional you would like to consult and continue to the payment gateway. If you're unclear on the type of consultation you need, simply select Telehealth Guide to talk with us at no extra cost to you.
Once you have submitted the form, we will get back to you and generally brief you prior to handing you over to our certified healthcare experts within 24 hours. The session will take an estimate of 30 - 45 minutes.
Worried about having to install additional softwares for the consultation? Have no worries as we will go with any video call options that you are comfortable with.
Before your first session,
Ensure you have a stable and good internet connection. You can check your connection speed via the link below.
Prepare your environment for the session with healthcare professional as below:
Adequate lighting with fewer interruptions.
Proper spacing to move.
If you were asked to prepare any additional materials, get them prepared (yoga mat, medical documents, and others).
Gym wear, sports shoes are recommended for safety and comfort incase you are asked to move during the assessment.
Please ensure your smartphone or computer is fully charged (standby a power bank if necessary).
Being well prepared can improve the quality of your experience with your healthcare professional.
After your first session,
Once you have successfully completed your first session, based on your assessment report, you will be prescribed an exercise plan that you may either pay-as-you-go or purchase a plan suited to you at a more affordable price.
It is important to note that all transactions should be done via the secure in-web payment gateway or in compliance with our online practice as offered by Telehealth Circle.
Your healthcare professional will be in touch with you via WhatsApp to discuss the dates and times available on a weekly basis for your sessions if required.
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